Success within a dealership can often be traced back to a successful team of dealers who work together well. Given that a demanding environment and a relatively high workload are disruptive factors here, a customised coaching solution at your premises will help kick-start the desired development.
Gear offers a solution for two typical problem areas:
1. Independent dealerships where growth and changing requirements cause bottlenecks.
2. Dealerships that have become part of a larger dealer group due to upscaling.
1. Independent dealerships
Depending on the specific circumstances, we work with very practical areas of attention, such as:
Professional mutual trust: because trust forms the basis for productive and smooth collaboration.
Internal communication and consultation: correct internal communication that is appropriate to the situation acts as a vector for professional collaboration.
Conflict resolution: the constructive handling of existing differences of opinion leads to understanding and sustainable solutions.
Interdepartmental collaboration: one customer – one goal; aside from own departmental goals and responsibilities, the dominant collective goal for all departments is a satisfied and loyal customer.
2. Dealer groups
At the moment, there is considerable upscaling taking place in many dealerships. This means that the familiar culture, structures and agreements within the original teams are often no longer adequate. As a consequence this creates a great need for new clarity in order to make full use of the envisaged synergies.
A study which Gear recently implemented among various dealer groups (Trucks and Cars) revealed that team development in particular often offers scope for improvement in various areas.
To provide you with strong support here, Gear has developed special team coaching programmes which focus on precisely these topics and where the entire team is coached at the same time. Examples include those which take the human dimension in particular, as the starting point in any upscaling.
The development of a new common culture: it is not just the name that has changed, but also and especially the values and standards of the organisation. In special team workshops the viability of these values and standards is demonstrated so that they are also recognisable in everyday practice.
A growing collective consciousness: this is based on the collective objectives and full awareness of the individual’s responsibility for their realisation.
Working with the right rules and agreements: the quality of the mutual rules and agreements within the team largely determine the quality of the internal collaboration. Good rules and agreements are clear and simple, and all concerned must be familiar with them and able to apply them. The definitions and allocation of the functional duties and responsibilities, at both individual and team levels, are also addressed here.
The above topics are only intended as an indication. Our content is customised and dictated entirely by the specific circumstances of your company and of your team members.